Shipping Policy

Orders are typically processed within 1 to 3 business days after payment is confirmed. Orders are processed on business days, excluding weekends and statutory holidays. Payment terminals and other items that require configuration before shipment may take additional time, and we will let you know if that applies to your order. You will receive a confirmation once your order ships.

We ship across Canada. We are not able to ship to PO boxes for certain hardware. If you need delivery outside Canada, contact us at support@caviarpos.ca before ordering so we can confirm availability and rates.

We ship using established carriers such as national postal and courier services. The carrier and service level are selected based on your destination, the size and weight of your order, and availability. Signature on delivery may be required for higher value items such as payment terminals and POS stations.

Shipping charges, where applicable, are calculated based on destination, weight, and dimensions, and are shown before you complete checkout. Any promotional or free shipping offers apply only as stated at the time of the offer.

Estimated delivery times are provided by the carrier and are not guaranteed. Delivery windows depend on the destination and selected service. Once an order leaves our facility, transit time is in the hands of the carrier and may be affected by weather, peak periods, or other events outside our control.

When your order ships, we will send a confirmation that includes tracking information where available, so you can follow your shipment to delivery.

Please make sure your shipping address is complete and accurate. Armour Payments is not responsible for delays or non delivery caused by an incorrect or incomplete address. If a package is returned to us due to an incorrect address or a failure to accept delivery, you may be responsible for additional shipping charges to resend it.

Risk of loss and title for items pass to you upon our delivery of the shipment to the carrier. If a shipment is lost or damaged in transit, please see the section below so we can help resolve it with the carrier.

Inspect your shipment on arrival. If your package arrives damaged or does not arrive, contact us at support@caviarpos.ca within 7 days of the expected or actual delivery date with your order number and, for damage, photos of the packaging and item. We will work with the carrier to investigate and arrange a replacement or refund as appropriate. See our Refund and Returns Policy for details.

Applicable taxes are calculated and shown at checkout. For any shipments outside Canada arranged by special request, the recipient is responsible for any import duties, taxes, or customs fees charged by the destination country.

For any questions about shipping, contact support@caviarpos.ca.